Patient Satisfaction towards Health Services

Author(s):  Al-Naseri, M. S. A., Al-fatlawi, S. J., Al-Mashhadi, H. G., & Hamoud, H. R.

Source: KUFA JOURNAL FOR NURSING SCIENCES , VOL. 10 NO. 2 (2020)

DOI: https://doi.org/10.36321/kjns.vi20202.2245

 ABSTRACT:

Background: Patient satisfaction is one of the major outcomes used in many countries to assess the quality of healthcare.

Aim of the study: To assess the patient satisfaction towards health services in Al-Qaim city and its suburbs. Methodology: The researchers formulated a questionnaire, write them down in Google form Application and then questionnaires were reviewed by two experts. After that the link was sent disseminated to people residing at Al-qaim city. Two weeks later the researchers stopped looking for responses and spreadsheet was sent for statistical analysis.

Results: The overall findings of this study revealed that 75% of respondents were unsatisfied with healthcare services.

Keywords: Patients’ satisfaction, Health care services, Physicians, Nurses, Pharmacists

https://journal.uokufa.edu.iq/index.php/kjns/article/view/2245