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Patient Satisfaction towards Health Services

Author(s):  Al-Naseri, M. S. A., Al-fatlawi, S. J., Al-Mashhadi, H. G., & Hamoud, H. R.


DOI: https://doi.org/10.36321/kjns.vi20202.2245


Background: Patient satisfaction is one of the major outcomes used in many countries to assess the quality of healthcare.

Aim of the study: To assess the patient satisfaction towards health services in Al-Qaim city and its suburbs. Methodology: The researchers formulated a questionnaire, write them down in Google form Application and then questionnaires were reviewed by two experts. After that the link was sent disseminated to people residing at Al-qaim city. Two weeks later the researchers stopped looking for responses and spreadsheet was sent for statistical analysis.

Results: The overall findings of this study revealed that 75% of respondents were unsatisfied with healthcare services.

Keywords: Patients’ satisfaction, Health care services, Physicians, Nurses, Pharmacists


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