Author(s): Al-Naseri, M. S. A., Al-fatlawi, S. J., Al-Mashhadi, H. G., & Hamoud, H. R.
Source: KUFA JOURNAL FOR NURSING SCIENCES , VOL. 10 NO. 2 (2020)
Background: Patient satisfaction is one of the major outcomes used in many countries to assess the quality of healthcare.
Aim of the study: To assess the patient satisfaction towards health services in Al-Qaim city and its suburbs. Methodology: The researchers formulated a questionnaire, write them down in Google form Application and then questionnaires were reviewed by two experts. After that the link was sent disseminated to people residing at Al-qaim city. Two weeks later the researchers stopped looking for responses and spreadsheet was sent for statistical analysis.
Results: The overall findings of this study revealed that 75% of respondents were unsatisfied with healthcare services.
Keywords: Patients’ satisfaction, Health care services, Physicians, Nurses, Pharmacists